As we look ahead to this year’s BIFM conference, experts from a range of key specialisms within and outside FM are preparing to share their sharpest insights on development which will test FM assumptions, business models and practices.
Presenting the seventh edition of the Global Workplace Trends Report, Colleen Conklin, from ThinkFM headline sponsor Sodexo, is set to deliver her tactful insight into the seven trends driving organisational change at the London event on 1 May. She’s given us a taster of what’s to come in her session.
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The emotional intelligence side to employees and the workplace
Decades of research shows that emotional intelligence is a key workplace skillset—but there’s another side to the emotional intelligence story.
Organisations must also consider whether the workplace itself meets the emotional needs of employees and aligns with their unique motivations. This requires employers to have a deep understanding of their people and a keen awareness of the many touchpoints that impact the employee experience.
At Sodexo we have been working to understand workplace trends since we launched our first report in 2012. Over the last six years, we’ve used our global insights and consulted hundreds of experts to understand what’s shaping the future of the workplace and then helped our clients navigate these changes.
Our 2018 global workplace trends report focuses on seven trends set to impact on the places where we work, including the importance of creating an emotionally intelligent workplace.
But where does FM fit into this? We have an important role in helping organisations unlock greater value in their work environment, which involves working with them to realise the benefits of the emotionally intelligent workplace.
One of the key ways an organisation can show they care about their people is through the provision of workplace services and amenities. However, it’s imperative that these services create an emotional connection—not only by effectively meeting the needs of employees, but also through their delivery.
With respect to the built environment, many in FM recognise that the physical workplace exerts a strong influence on employees’ mood, attitudes and relationship with their employer. The most effective spaces are ones that inspire people to perform at their best, by supporting their cognitive, aesthetic and self-actualisation needs.
A number of techniques and tools can help us better understand, measure and adapt to emotions. Practices such as experience design can identify ways to enhance the employee journey and help uncover the needs and motivations of the workforce. Assessments like Sodexo’s Personix™ tool can take the process a step further, by identifying the most impactful solutions and service delivery expectations relative to factors that drive key motivations.
At this year’s ThinkFM conference we will focus on what the emotional intelligence factors are and how we as FM providers can help create a human-centric and experience-based workplace.
Colleen Conklin, Senior Director of Research, Sodexo Corporate Services, North America.