Programme for the ThinkFM conference

1 May 2018
etc venues St  Pauls, London. 

Book 3 tickets for the price of 2 here.

08.00 – 09.00 Networking breakfast & registration

  • 09.05 – 09.10 Host welcome – Steve Roots, BIFM Chair
  • 09.10 – 09.15 Facilitator welcome/opening summary – Cathy Newman

09:15 Topic 1: The commercial world of FM – disrupting the race to the bottom

The ThinkFM Conference opened with papers covering the macro economic shocks that FM professionals will be facing in the coming years, exploring potential major changes to outsourcing and PFIs. This section of the conference culminated in a debate between industry leaders on imminent changes for FM and how they can be dealt to the best advantage.

This session was opened by Vicky Pryce who provided the keynote. The noted economist and much feted public speaker will provide valuable insights on the imminent changes for FM and how they can be dealt with advantageously. She talked about the ‘dark art’ of forecasting and whether we should believe economic forecasts including a look at Brexit and the re-balancing of the economy – financial services vs manufacturing, north vs south.

  • 09.15 – 09.55 Keynote address – Vicky Pryce, Economist, Centre for Economics and Business Research – The economic ‘big picture’ and the dark art of forecasting
  • 09.55 – 10.00 Jeremy Waud, Chairman, Incentive FMWhy competing is good – We are under commercial pressure – but we don’t have to race to the bottom
  • 10.00 – 10.05 Ed Hudson, Regional Head of FM, UBSOptimal Outsourcing – A client’s view of why we’re all out-sourcing now
  • 10.05 – 10.10 George McFarlane, Director of Sector Development, CBI  – Is public procurement broken and what is the future for PFI?

10.10 – 10.40 Panel discussion: How does FM grow more profitable in the face of disruptors? 

10:50 Morning Break

11.25 Topic 2: Preparing for the revolution

Big data, artificial intelligence and automation are set to revolutionise FM. Will companies be employing data analysts instead of facilities managers in future? How will automation impact on jobs and costs? Speakers highlighted innovation in other areas which could soon be coming to FM and looked in detail at how FMs can make the most of the current opportunities and avoid the pitfalls.

  • 11.25 – 11.40 Lionel Prodgers, Managing Director, Agents4RM We haven’t the money, so we’ve got to think – This session will explore the emerging analytical tools and smart applications and the challenges of managing and ‘visualising’ data generated across large portfolios of facilities operations for little money.
  • 12.10 – 12.30 Guillaume Van Eeckhout, Head of Market Development, Siemens – Empowering employees through technology – Siemens’ work to empower individual employees in the workplace by joining up apps and workplace technologies, and its impact on wellbeing and productivity
  • 12.10 – 12.30 Sue Daley, Head of Cloud, Tech and AI, TechUK – What’s happening in high tech? – A window into fascinating developments in tech and AI and insights on how they could benefit or impact on FM

12.30 – 12.40 Q&A

12.40 – 13.55 Lunch

15.10 – 15.20 Q&A

15.20 – 15.50 Afternoon break

15:55 Topic 3: Is workplace the answer?

Workplace may be the key to positioning yourself as a contributor of value rather than a cost centre. This session had explored at key elements of ‘workplace’, the opportunity it presents and what skills you will need to take advantage.

  • 15.55 – 16.15  Colleen Conklin, Director of Research, Sodexo – Unlocking human potential through an emotionally intelligent workplace – In the 2018 iteration of the Global Workplace Trends, its 7th edition, Sodexo looks at seven trends driving organisational change, including the importance of creating an emotionally intelligent workplace and how this impacts the human-centric and experience-based workspace.
  • 16.15 – 16.35 Despina Katsikakis, Head of Occupier Business Performance, Cushman and Wakefield – The productivity conundrum – The workplace can have a positive or a negative impact on people and business performance – this presentation is designed to help you focus your workplace to improve productivity, creativity and your workers’ wellbeing
  • 16.35 – 16.55  Emer Lynam and Namrata Krishna, Senior Workplace Consultants, Gensler – The importance of workplace design in workforce engagement – Brilliant workplaces can inspire and changing your workplace can be a great way to engage your workers – this paper will tell you how 
  • 16.55 – 17.05 Chris Moriarty, Director of Insight, BIFM – The Workplace Opportunity. The workplace opportunity is something that cannot be ignored. This session will explore how FM professionals can take this opportunity and build on the great work that they already do, hardwiring their impact directly into organisational performance. 

Topic 4: The How-To sessions

In addition to the sessions analysing the strategic issues facing FMs, so that they can choose how to respond, this year’s conference featured two sessions providing practical approaches to implementing answers today.

Because this years event contained so much essential information, it was necessary to provide two streams running concurrently. Delegates could choose which sessions are of most interest to them.

  • 14.00 – 14.15 Ross Abbate, Group Managing Director, Mace Macro – How to outsource across national borders  – This session will explain how to deal with different business cultures and practices and drive standardisation when outsourcing internationally 
  • 14:15 – 14:30 Ed Baldwin, Partner, Citrica LLP – How to evidence the value of FM- Across the international FM markets the FM industry needs to evidence the value it delivers and its impact upon business productivity, Ed Baldwin will introduce you to a system for doing so
  • 14.30 – 15.00 Liz Kentish, Managing Director, Kentish & Co – How to build operational relationships to get win/win contracts – This detailed session will tell you how to build collaborative relationships based on transparency and trust to reduce risks for your organisation

15.00 – 15.20 Q&A

15.20 – 15.50 Afternoon break

  • 15.55 – 16.25 David Smith, Co-Founder and Director of the FM and Technical Consultancy, Datara Management Solutions Limited – How to formulate your strategy and set out your project plan for processing data to achieve meaningful outputs –  David Smith will explain how to formulate your strategy and set out your project plan for processing data to achieve meaningful outputs 
  • 16.25-16.45Paul Bhuhi, Head of Connected Workplace, MITIE – How to unlock workspace potential – Paul Bhuhi, with Red Bull Racing, will explain how The Mitie Connected Workspace is unlocking the potential of workspaces to increase performance and productivity and make working life easier
  • 16.45 -17.05Paul Fox, CEO UK/International Accounts, Getronics – How to work with clients to implement and integrate digital solutions – Getronics will explain how to improve user experience by delivering future technology in buildings

16.55 – 17.05 Closing remarks, Steve Roots, BIFM Chair

17.10 – 19.00 Evening drinks