Lucy Jeynes

Lucy Jeynes


Lucy Jeynes is one of the founding directors of Larch Consulting, an independent practice specialising in FM and infrastructure services.

She has 25 years’ experience in advising on all aspects of service strategy and delivery, and her company has led FM improvement programmes for organisations including Diageo, Tate, Sainsbury’s, the Natural History Museum, John Lewis Partnership and BullRing, as well as a large number of public sector bodies including universities, government departments, local authorities and hospitals.

Lucy’s particular areas of expertise are service improvement and sourcing strategy, writing books, guides and articles and advising a wide range of commercial companies and public sector bodies.

She has been voted by her peers as a ‘Pioneer of FM’ and one of the 20 Most Influential Women in FM. She is a founding member of Women in FM and runs their mentoring programme.

In addition, she has held positions on BIFM’s Board, Executive and Members’ Council as well as previously serving as Deputy Chair. Lucy is also a governor at South & City College in Birmingham.

Panel session: How Technology is Changing the Face of FM

Technology is transforming FM delivery and, with the rapid acceleration in the implementation of new technologies taking place (estimated to reach about 21billion connected devices by 2021 (Gartner)), it means the FM delivery model and management is likely to look very different in 5-10 years’ time.

Hear from the leading minds in the FM service delivery space who are changing the nature of delivery today and researching, designing and building new technological advances for the future. This session will include presentations from these thought leaders and an in-depth panel discussion and audience Q&A.

The panel session will be facilitated by Lucy.